Terms | Conditions

Terms And Conditions

Deposit and Payment

A 50% deposit is required to begin printing. Payment in full is expected when the order is complete. We accept cash, checks, PayPal, and credit cards (American Express, Discover, Master Card, Visa, and most debit cards). If a completed order is not paid for within 10 business days an additional financing charge will apply.

Minimums

Unless stated otherwise on the respective services page, our minimum order is 12 pieces and 24 pieces for contract printing.

Turnaround Time

Typical turnaround time is 7-10 working days from the time that a 50% deposit is collected and art mockups are approved with a signature or via email. Some services like relabeling will add to our typical turnaround.

Note: Rush charges may apply for orders needed sooner than our typical turnaround.

Rush Orders

We understand that there are occasions when orders are needed sooner than 7 business days and we strive to fulfill those orders. If an order is being shipped, then the rush charges apply to our production time only. The amount of time it takes the carrier to get the order to you is not guaranteed by Ram Screen Printing. Rush orders require payment in full to begin printing or embroidery.

Note: We cannot guarantee that we will accommodate all rush orders.

Out of Stocks

It is unfortunate, but sometimes our vendors will run out of particular styles or colors. If this happens we can offer a variety of possible substitute products from other vendors, or you can choose to wait until the items are back in stock.

If you choose to wait for the inventory to be replenished then we cannot guarantee the turnaround time or that the items will be back in stock when the vendor says they will. If you choose a substitute garment then we should be able to stick to our typical turnaround time unless those garments are out-of-stock as well.

Estimates

Estimates expire in 30 days. Prices may be revised at the time of invoice based on actual prints.

Note: Estimates are subject to change upon review of submitted artwork

Art and Preparatory Materials

Final print ready art files must be uploaded according to the specifications on our website. Print ready artwork will not incur any additional fees. If further art work is necessary, art time will be billed at the current rate. Artwork must be submitted with a corresponding purchase order. Art files should be received, we will assume that all images have been sized for final print dimensions.

We will provide one mock up on our own template in PDF format free of charge for every order. Additional mock ups on our template are available upon request and will be billed at the current rate. Approval of mock ups on our template are required regardless of how detailed client provided mock ups may be, including reorders, and must be approved by e-mail or fax. Ram Screen Printing will not be held responsible for any misspellings, grammatical errors, or any other design flaw.

For custom orders we purchase and supply the garments. We expect our customers to do the research on garments before placing an order with us. If garment selection is sensitive, we strongly encourage ordering samples of the garments before placing an order. When the final order is received, we cannot guarantee that the customer will like the garments they chose. We do guarantee print quality at all times. We also will open our showroom to show customers samples of what we have in the showroom to aid the decision, but we cannot guarantee that every garment is in the showroom. Subjectivity, or whether or not the customer likes the garment they chose is the responsibility of the customer and not Ram Screen Printing. The customer is responsible for knowing the terms of the company whose garments they chose to purchase.

Manufacturer Defects

Ram Screen Printing is not responsible for mistakes or defects on behalf of the manufacturer or distributor: mislabeled sizes, inconsistent coloring, dye lots, manufacturer garment defects, etc. All garments will be counted in bulk (dozens, or however they are packaged by the manufacturer). We cannot inspect each garment or count them in individually. Manufacturer and distributor defects or mis-shipments will delay production until all garments are received. It is highly recommended to order more garments than needed for each size. All additional garments will be included in the print run and we will bill for what is printed.

Customer Supplied Garments

We require contract screen printing clients to provide us with a detailed list of garments including manufacturer, style number, color, size, and quantities of each to be printed prior to order confirmation. We may be unable or refuse to print on certain garments based on garment content.

Proofs and Samples

Digital press proofs (a photograph of the first garment printed) are available for $25 per print location, offered at a prearranged time, and with a 20 minute window for approval. Additional charges will apply if there are any changes to an order or design after a digital press check.

Note: Pre press production samples cost $25 per print location and are subject to standard turn time.

Pantone Color Matching

You can choose any of the colors from Our Inks List at no additional charge. Custom pantones that are not on the house color may be billed at current rates. Color and pantone matching on textiles is not exact or guaranteed although we typically are able to print colors very close, if not perfectly matched. There may be a reasonable variation in color due to a number of factors. You cannot trust the colors in our mockup to be true when viewed on a monitor or printed page. If you are sensitive about the print color then please verify against a Pantone swatch.

NOTE: We cannot be held responsible for a color verified against the visual mockup only.

NOTE: Using a current Pantone book is the best way to accurately communicate colors with us.

Mistakes

In the event that we make a mistake printing your shirts, then we will reprint these garments for you at no additional cost. We do not offer refunds.

Overruns and Underruns

Overruns or underruns not to exceed 10% on quantities ordered shall constitute acceptable delivery. Ram Screen Printing will bill for actual quantity printed.

Shipping

Shipping is not included in estimates unless specified. Shipping time is not included in turnaround time. Once the shipment is handed over to the carrier, we cannot guarantee timeliness or exact delivery dates.

We do not ship internationally. If you need an order shipped outside of the United States, then we would encourage you to contact a shipping broker or freight forwarder in order to handle the complexities of international shipping.

Packaging

All items will be bulk packaged. Individual folding, tagging, bagging, etc. shall be charged at the current rates.

Garment Sorting (for contract printing):

If we have to do a large amount of sorting in order to break up your order into various designs then a separate sorting fee may apply. For example, if you are printing 3 designs and we have to divide every dozen shirts into 4 shirts per designs then we may have to add a sorting fee. You have the choice to visit our facility and sort the shirts yourself or to issue separate PO’s to your vendor.

Orders under piece minimum or that do not have garments called out will not be counted or sorted, they will be printed in bulk. To ensure the correct product is received and printed, we will require you to deliver the garments sorted by design and colorway, or you can choose to pay us to count and sort at the rate of $75 an hour, minimum charge of 1/2 hour.

Misprint Allowance (for contract printing)

When printing on customer supplied garments, we require a 5% misprint allowance or a minimum of 1 shirt per design per garment color, whichever is greater, with no penalty to us. Percentages are based on quantity of imprints, not quantity of garments. We strongly recommend that you order extra garments in each size, style and/or color in the event of misprints. Exact Quantities are not guaranteed and are not available on Rush Orders. Ram Screen Printing will not be held responsible for consequential damages such as profit loss on spoiled goods.

Order Cancellation

In the event an order needs to be cancelled, refunds or return of deposits will be based on the status of the order (Have the items been ordered? Have any of the items been printed? Etc…) and may be subject to penalties and/or restocking charges.

User Subjectivity

Ram Screen Printing stands behind the quality of our screen printing. We will reproduce your graphic onto the garment or substrate with maximum accuracy, quality, and consistency. The satisfaction of the end user with the final printed product is subjective. We offer detailed mock ups (approval by the client is mandatory for every order), or pre production samples ($60 for each printed garment) for end user review.

We operate under very specific and numerous quality controls, standard operating procedures, and guidelines to ensure a quality finished product, we will not be held responsible for end user subjectivity.

Important!

Terms and Prices are subject to change without notice.



E-mail: info@ramscreen.com